FAQ

Frequently Asked Questions (FAQ)

💳 Payment Methods

Can I pay with a debit or credit card?
Yes. Our Shopify store accepts major debit and credit cards, as well as other secure payment methods available at checkout. You do not need a PayPal account to place an order.

All payments are processed securely.

🏷 Wholesale Availability

Do you offer wholesale pricing?
Yes, we are open to wholesale collaborations.

If you’re interested, please contact us with:

  • Your business details

  • Estimated order quantities

  • Delivery country

You can reach us via our contact page or email.

🎨 Custom & Personalized Orders

Do you accept custom or personalized orders?
Yes. We offer custom designs and personalized options.

You may request:

  • Custom sizes

  • Color or finish variations

  • Personalized designs

Contact us before ordering, and our team will guide you through the process.

⌛ Order Preparation

How long does it take to prepare my order?

  • Production time: 1–5 business days

  • Orders are prepared and shipped Monday–Friday only

  • Weekends and public holidays are not counted as business days

Please note:
Production and shipping are two separate processes, each with its own timeframe.

✈️ Shipping Information

Who is responsible for order details?
Please double-check all order information (including spelling and address details) before completing your purchase.

We are not responsible for errors provided by the customer.

📦 Shipping Fees & Refunds

  • Shipping and packaging fees are non-refundable, unless the issue was caused by our error

  • Shipping fees are not refunded for refused or undelivered parcels

🌍 Shipping Times & Possible Delays

How long does delivery take?
Estimated delivery times after dispatch:

  • Europe: 5–16 business days

  • USA: 5–21 business days

  • Canada, Australia, New Zealand: 14–30 business days

  • Latin America, Caribbean, Asia: 14–30 business days

International shipping may be affected by customs delays, which are outside our control.

Once the parcel leaves Lithuania, it is handled by your local postal service.

📦 Damaged or Lost Parcels

What if my order arrives damaged or gets lost?
We take full responsibility for our products and delivery.

If your order is damaged during shipping or lost in transit, we will:

  • Replace the item at no additional cost

Please contact us as soon as possible so we can resolve the issue quickly.

📩 Still Have Questions?

If you didn’t find the answer you’re looking for, feel free to contact us.
We’re always happy to help.