Return & refund policy

Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unused and unworn

  • With all tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at info@darnuma.com.

Approved returns must be sent to the following address:
Bijutiškis, Kalno g. 20, Lithuania, LT-33254

If your return request is accepted, we will provide you with:

  • A return shipping label

  • Clear instructions on how and where to send your package

Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at info@darnuma.com.

Damages and Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products

  • Sale items

  • Gift cards

  • Perishable goods (such as food, flowers, or plants)

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before initiating a return.

Exchanges

The fastest way to receive a replacement item is to:

  1. Return the original item

  2. Once the return is approved, place a new order separately

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

Returned items must meet the same conditions outlined above:

  • Unused

  • In original packaging

  • With proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: within 10 business days

Please note that banks or credit card providers may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@darnuma.com